Privacy Statement
Epworth Children’s Home values your privacy and is committed to protecting your personal information. This Privacy Statement explains how we collect, use, and safeguard the information you provide when sending or receiving SMS messages through our services.
- Information We Collect
- Personal Information: Includes your phone number and any content contained in the SMS messages you send or receive.
- Usage Data: Includes timestamps, delivery status, and technical metadata related to SMS communication.
- Device Information: May include information about the device you use to access our services, such as model, operating system, and IP address.
- How We Use Your Information
- To send and deliver SMS messages.
- To improve and maintain the reliability, functionality, and security of our services.
- To provide customer support and resolve service-related issues.
- To comply with legal obligations, such as preventing fraud or misuse.
- Data Sharing
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third parties who assist in delivering SMS services, subject to confidentiality agreements.
- Legal Authorities: If required by law, subpoena, or other legal processes.
- Data Retention
We retain SMS data only as long as necessary to provide our services or comply with legal and regulatory obligations. Message content may be deleted automatically after a defined retention period unless required for dispute resolution.
- Data Security
We implement industry-standard measures to protect your data from unauthorized access, loss, or misuse. However, no system can guarantee complete security.
- Your Rights
You have the right to:
- Access, update, or delete your personal information, subject to our data retention policies.
- Opt-out of receiving SMS messages where applicable.
- Contact Us
If you have questions or concerns about this Privacy Statement or your data, please contact us at:
it@epworthsc.org
8034031416
This Privacy Statement may be updated periodically. We encourage you to review it regularly to stay informed about how we are protecting your information.
Effective Date: 1/1/2022
